Delivery Times and Service Standards
We have never pretended to be a slick, quick, operation – although many of our customers find our service great. We are at the opposite end of the spectrum to people selling ‘top 20 products’ – our aim is to provide a genuine service helping people to find recordings that are often ignored and sometimes well hidden.
For many people we have been ‘the last chance saloon’ for a special recording and if we were to try to compete on delivery times we would have to remove many important recordings from our site.
We have a similar problem with listing items even though they may be out of stock or in short supply. We are not dealing with a ‘Top 20’, in fact we have over 4,000 items listed on our files. Some of them are many years old, yet as fresh musically as the day they were released. Many are released by tiny labels or by individual artists with no effective commercial distribution. If we don’t list them the danger is they become invisible, yet if we do list them there can be supply headaches. We have currently chosen to list them – for musical rather than commercial reasons.
In the past we didn’t charge people until we supplied the goods, now, for security reasons, payments are processed through a PayPal / Credit Card Gateway and money is taken at the point of ordering. If items prove to be impossible to source, we will contact you to suggest alternatives or provide a refund.